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Coach Agreement

Last updated: October 6, 2026

This Coach Agreement ("Agreement") governs your relationship with Tracked Training Platform Inc. ("Tracked", "Platform", "We", "Us", or "Our") when you use the Tracked platform to provide fitness coaching services to clients.

IMPORTANT: This Agreement supplements the Terms of Service and Privacy Policy. By creating a Coach account or providing coaching services through the Platform, you agree to all applicable documents. Please read this Agreement carefully as it includes important obligations regarding professional standards, insurance, billing, client payments, client data handling, and indemnification.

1. Eligibility and Representations

1.1 Age and Legal Capacity

You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this Agreement and to provide coaching services in your jurisdiction.

1.2 Professional Representations

By creating a Coach account, you represent and warrant that:

All information you provide to Tracked and to clients about your qualifications, certifications, experience, and expertise is accurate and complete, and you will keep it up to date
You hold, and will maintain, any license, registration, or certification that the law where you and your clients are located requires for the services you offer
You are authorized to provide coaching services in your jurisdiction and comply with all applicable local, state, provincial, and national laws and regulations
You have no pending disciplinary actions, license revocations, or legal proceedings related to your professional services

1.3 Verification

Tracked reserves the right to request verification of your certifications and qualifications at any time. Failure to provide requested verification within fourteen (14) days may result in suspension or termination of your Coach account.

2. Independent Contractor Relationship

You are an independent contractor, not an employee, agent, or partner of Tracked. Nothing in this Agreement creates an employment, agency, joint venture, or partnership relationship between you and Tracked.

You are solely responsible for your own taxes, insurance, benefits, and business expenses
You control the manner, method, and means of providing coaching services to your clients
Tracked does not direct or control your coaching practices, programming decisions, or client interactions
You may use other platforms or provide services outside of Tracked, subject to the terms herein

3. Professional Standards and Scope of Practice

3.1 General Standards

As a Coach on the Tracked platform, you agree to:

Provide safe and appropriate workout programming based on each client's stated abilities, limitations, and goals
Consider any injuries, health conditions, or limitations your clients disclose
Communicate clearly about program expectations and modifications
Respond to client communications within a reasonable timeframe
Maintain appropriate professional boundaries at all times
Operate within your scope of practice as defined by your certifications and applicable law
Never provide medical diagnoses, medical treatment, or advice that falls outside the scope of fitness coaching
Refer clients to appropriate licensed professionals (physicians, physical therapists, registered dietitians, mental health professionals) when their needs exceed your qualifications

3.2 Nutrition Scope of Practice

Nutrition guidance is a regulated field in many jurisdictions. You must comply with all applicable laws regarding who may provide nutrition advice:

General Wellness Guidance: If you are not a licensed registered dietitian or equivalent licensed nutrition professional, you may only provide general wellness nutrition information (e.g., general healthy eating guidelines, hydration recommendations, and basic macronutrient awareness). You must not provide individualized medical nutrition therapy or clinical dietary treatment.
Licensed Nutrition Professionals: If you are a licensed registered dietitian or equivalent, you may provide nutrition advice within the full scope of your license. You are responsible for verifying that your license is valid in the jurisdiction where your client is located.
Prohibited Nutrition Practices: Regardless of your qualifications, you must not:
- Prescribe diets for the treatment of medical conditions (e.g., diabetes, kidney disease, eating disorders) unless you hold the appropriate license
- Recommend dietary supplements as treatment for medical conditions
- Provide nutrition advice that conflicts with a client's disclosed medical dietary requirements
- Ignore or dismiss a client's disclosed food allergies, intolerances, or dietary restrictions
Qualification Disclosure: You must accurately represent your nutrition qualifications to clients. If asked, you must clearly state whether you are a licensed nutrition professional or providing general wellness guidance only.

3.3 In-Person Training

If you provide in-person training sessions coordinated through the Platform, you are solely responsible for:

Ensuring the safety of the training environment, equipment, and facilities
Obtaining any additional liability waivers required for in-person sessions
Maintaining CPR/AED certification and first aid training
Having an emergency action plan for the training location
Complying with all local regulations regarding in-person fitness instruction

4. Insurance

You are responsible for the risks of your coaching business. Tracked does not routinely verify coaches' qualifications or insurance.

Required Where the Law Requires It: If the law, a licensing body, or a facility you train in requires you to carry professional liability insurance, you must carry and maintain it while you coach through the Platform
Strongly Recommended Otherwise: Tracked strongly recommends professional liability insurance (also known as errors and omissions or professional indemnity insurance) that covers remote coaching and, if applicable, in-person training
Proof of Insurance: If you tell clients that you are insured, Tracked may ask for proof. Failure to provide it within fourteen (14) days may result in suspension of your Coach account

4A. Coach Subscription and Billing

Per-Client Pricing: Your coach subscription is billed monthly based on your number of billable clients, using the tiered prices shown on your billing page
Billable Clients: Active clients, clients in a trial period, and archived clients count as billable. Prospects and deactivated clients do not. Deactivate a client you no longer coach if you do not want to be billed for them
Automatic Updates: When you add or remove a billable client, your subscription quantity is updated automatically and the change is prorated on your next invoice
Non-Payment: If a payment fails or your trial ends without a subscription, coaching features may be limited until you pay. Your clients keep access to their own data
The Subscription Services and Payment Terms in the Terms of Service (including cancellation, refunds, and price changes) also apply

4B. Accepting Payments from Clients

You Are the Seller: When you sell coaching, calls, products, or training group memberships through the Platform, you are the seller and are responsible for delivering what you sold, for your prices and taxes, and for complying with consumer protection, auto-renewal, and tax laws
Payment Accounts: To accept payments you must connect a Stripe or PayPal account, accept that provider's terms, and complete its identity verification
Fees: Tracked takes a platform fee only on training group memberships and takes no fee on your other sales. Payment processor fees apply
Refund and Cancellation Terms: You must show clients your refund and cancellation terms before they buy, and honor them
Refunds and Chargebacks: You are responsible for refunds and chargebacks on your sales. Where Tracked collects a payment on your behalf, or a refund or chargeback is charged to Tracked, Tracked may recover the amount from your connected account or future payouts

5. Client Data Handling and Privacy

5.1 Data Access

When a client accepts your coaching invitation, you will have access to their personal and health data through the Platform, including:

Personal information (name, email, profile photo, timezone)
Health and fitness data (workout history, performance metrics, body measurements, wellness surveys)
Nutrition data (food logs, calorie and macro intake, dietary preferences, allergen information)
Progress photos and body measurement images
Exercise videos and form-analysis results
Check-in responses, intake form answers, notes, and messages
Data imported from the client's connected devices and wearables, and any additional categories (such as wearable recovery data) that the client separately chooses to share

5.2 Data Use Obligations

You agree to use client data solely for the purpose of providing coaching services to that client. Specifically, you must:

Use client data only to create and adjust workout programs, provide nutrition guidance (within your scope), track progress, and communicate about coaching
Not share, sell, transfer, or disclose client data to any third party without the client's explicit written consent
Not use client data for marketing, promotional, or commercial purposes outside of the direct coaching relationship
Not retain copies of client data outside the Platform after the coaching relationship ends, except records the law requires you to keep
Comply with all applicable privacy laws (including PIPEDA, GDPR, and CCPA where applicable) in your handling of client data

5.2a Your Role and Your Team

For the client data you collect and use in your coaching business, you are responsible for your own compliance with privacy law, including any notice to clients and any consent your local law requires beyond what the client gives in Tracked. Tracked is responsible for operating the Platform as described in its Privacy Policy
If you add team members or other coaches to your coaching business, you are responsible for their access to client data and for their compliance with this Agreement

5.2b WhatsApp, Calls, and AI Tools

WhatsApp: If you connect a WhatsApp Business number, you must comply with WhatsApp's Business and Commerce policies, record a client as opted in to proactive messages only when the client has actually agreed, and stop messaging clients who opt out
Calls: Tracked does not record video calls. You must not record a call without every participant's consent and must comply with the law on call recording where you and your client are located
AI Tools: Coaching copilot summaries, risk flags, suggested replies, and AI-generated programs are suggestions for you to review. You are responsible for what you send to clients and for the programs you assign, and you must not treat an AI risk flag as a medical assessment

5.3 Progress Photos and Sensitive Media

Client progress photos are highly sensitive personal data. You agree to the following strict obligations:

You must not download, screenshot, record, copy, or otherwise capture client progress photos from the Platform
You must not share, distribute, or display client progress photos to any third party, on social media, in marketing materials, or in any context outside the Platform
The only exception is if you have the client's explicit, documented written consent for a specific use (e.g., a transformation post with the client's permission)
Any violation of these progress photo obligations is grounds for immediate and permanent account termination, and may result in legal action by Tracked and/or the affected client

5.4 Data Access After Relationship Ends

When a coaching relationship with a client ends, your access to that client's data is immediately revoked. You must:

Delete any copies of client data you may have stored outside the Platform, except records the law requires you to keep
Not contact former clients using personal data obtained through the Platform unless the client has independently provided that information
Certify upon request that you have deleted all client data in your possession

6. Intellectual Property

6.1 Your Content

You retain ownership of workout programs, coaching materials, and other content you create and upload to the Platform ("Coach Content"). By uploading Coach Content, you grant Tracked a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your content solely for the purpose of providing and improving the Service.

This license terminates when you delete the content or your account, except for content that has been shared with clients (who retain access to programs created for them) or that we are required to retain for legal compliance.

6.2 Platform Content

The Tracked platform, its design, features, and technology are the intellectual property of Tracked. You may not copy, modify, reverse engineer, or create derivative works based on the Platform.

7. Indemnification

You agree to indemnify, defend, and hold harmless Tracked, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

Your coaching services, advice, workout programs, or nutrition guidance provided to clients
Any injury, illness, or adverse health event suffered by a client in connection with your coaching
Your violation of this Agreement, the Terms of Service, or any applicable law or regulation
Your misuse of client data, including any unauthorized sharing of progress photos or personal information
Claims related to your professional qualifications, certifications, or scope of practice
Your failure to maintain required insurance coverage
Any claim by a client or third party arising from in-person training sessions you provide
Your provision of nutrition advice outside the scope of your qualifications or applicable regulations

This indemnification obligation shall survive the termination of your account and this Agreement.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Tracked's total liability to you for any claims arising from or related to this Agreement shall not exceed the greater of: (a) the total subscription and platform fees paid by you to Tracked in the twelve (12) months preceding the claim, or (b) one thousand dollars ($1,000 CAD).

Tracked shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of clients, loss of revenue, loss of business opportunities, or reputational harm.

9. Account Suspension and Termination

9.1 Grounds for Suspension or Termination

Tracked may suspend or terminate your Coach account immediately and without prior notice for:

Violation of this Agreement, the Terms of Service, or applicable law
Providing unsafe or harmful coaching advice or programming
Misuse of client data, including unauthorized sharing of progress photos
Providing coaching services outside your scope of practice or qualifications
Failure to maintain required insurance coverage
Failure to provide requested certification or insurance verification
Receiving substantiated safety complaints from clients
Engaging in unprofessional or inappropriate conduct
Misrepresentation of your qualifications or experience

9.2 Effect of Termination

Upon termination of your Coach account:

Your access to all client data is immediately and permanently revoked
Active clients will be notified that the coaching relationship has ended
You must delete any copies of client data in your possession
Outstanding payment obligations (if any) remain in effect
Indemnification and data handling obligations survive termination

9.3 Voluntary Termination

You may terminate your Coach account at any time by cancelling your coach subscription and deleting your account in the app, or by contacting support@tracked.gg. You should provide reasonable notice to active clients, and cancel or refund any client purchases you can no longer deliver, before terminating your account. Upon voluntary termination, the same data handling obligations apply.

10. Dispute Resolution

Disputes between you and Tracked regarding this Agreement are subject to the dispute resolution provisions in our Terms of Service, including mandatory binding arbitration, class action waiver, and governing law (British Columbia, Canada).

Disputes between you and your clients regarding coaching services, payments, or any other matter are between you and your client. Tracked is not a party to coach-client disputes and does not act as a mediator or arbitrator.

11. Modifications

We may update this Agreement from time to time. If we make material changes, we will notify you by email or through the Platform at least thirty (30) days before the changes take effect. Continued use of the Platform to provide coaching services after such notice constitutes acceptance of the modified Agreement. If you do not agree to the modified terms, you must stop providing coaching services through the Platform.

12. Severability

If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

13. Acceptance

By creating a Coach account, accepting the Coach role, or providing coaching services through the Tracked platform, you acknowledge that:

You have read and understand this Coach Agreement
You agree to its terms, including the professional standards, insurance requirements, and indemnification obligations
You meet the eligibility requirements and professional representations described above
You will handle client data in accordance with the data handling obligations described above
You will maintain any insurance required under Section 4
You understand how your coach subscription is billed and that you are the seller for payments you accept from clients
You are at least 18 years of age

Contact Us

If you have any questions about this Coach Agreement, please contact us:

By email: legal@tracked.gg
By email: support@tracked.gg
By phone: 604-505-9772
By mail: Tracked Training Platform Inc., Vancouver, British Columbia, Canada V3N 4M3